Terms of service
Terms of Service
1. About these terms
This website is operated by MotionSo, ABN 35 926 782 451, trading as CozySpace ("CozySpace", "we", "us", "our"). Throughout the site, these terms refer to you as "you" or "your".
By visiting our site or placing an order, you agree to these terms, along with our Returns & Refund Policy, Shipping Policy, and Privacy Policy, which are all part of this agreement. If you don't agree with these terms, please don't use the site.
We're an Australian business and these terms operate alongside the Australian Consumer Law. Nothing here limits or excludes rights you have under that law.
2. Who can order
You must be at least 18 years old to place an order, or have the consent of a parent or guardian who accepts these terms on your behalf. By ordering, you confirm you have the legal capacity to enter this agreement.
We currently ship within Australia only.
3. Products and descriptions
We describe our products as accurately as we can, including material composition and momme weight. Our bonnets are made from 100% mulberry silk at 19 momme.
Colours shown on screen may vary slightly from the physical product depending on your display. Silk is a natural fibre, so minor variation in weave, sheen, and finish between individual pieces is normal and is not a defect.
Our products are sleep and hair care accessories. They are not medical devices and we make no therapeutic, medical, or health treatment claims about them.
All products are subject to availability. We may change, limit, or discontinue any product at any time without notice, and we may limit quantities per customer or per order.
4. Pricing
All prices are in Australian dollars (AUD) and include GST where applicable. Shipping is calculated and displayed at checkout before you pay.
We may change prices at any time without notice. The price that applies to your order is the price displayed at the time you complete checkout.
We take care with our pricing, but errors happen. If a product is listed at an obviously incorrect price due to a typographical or system error, we're not obliged to supply it at that price. If this affects an order you've already placed, we'll contact you and give you the choice of confirming at the correct price or receiving a full refund.
5. Orders
When you place an order you're making an offer to buy. The confirmation email we send is an acknowledgement that we've received your order, not acceptance of it. A contract is formed when we dispatch your order.
We may refuse or cancel an order at our discretion, including where the product is unavailable, the price was listed incorrectly, we suspect fraudulent or unauthorised activity, or we can't verify your details. If we cancel an order you've paid for, we'll refund you in full.
Please check your order carefully before completing checkout. If you spot a mistake in your address or colour selection, email us immediately — we can usually amend it before dispatch, but not after.
6. Payment
Payment is processed by Shopify and its payment providers. We don't store your full card details. By providing payment details, you confirm you're authorised to use that payment method.
Your order will be dispatched once payment has cleared in full.
7. Discount codes and affiliate codes
Discount codes, affiliate codes, and promotional offers are subject to their own conditions and may be withdrawn or expire at any time. Unless we state otherwise:
- only one code can be applied per order
- codes have no cash value and can't be exchanged for cash or credit
- codes can't be applied retrospectively to a completed order
Items bought with a discount or affiliate code carry the same consumer guarantee rights as full-price items.
Creators and affiliates working with CozySpace are covered by a separate written agreement, which governs their commission and obligations. These terms don't replace that agreement.
8. Shipping and delivery
We dispatch via Australia Post. Delivery timeframes shown at checkout are estimates provided by the carrier, not guarantees, and we're not responsible for carrier delays outside our control.
You're responsible for providing a complete and correct delivery address. We can't redirect a parcel once it's with Australia Post, and re-delivery of a parcel returned to us due to an incorrect address may incur a further postage charge.
Risk in the goods passes to you on delivery. If your parcel is lost or damaged in transit, that's our responsibility to resolve — see our Returns & Refund Policy for how to report it.
9. Returns and refunds
Our Returns & Refund Policy sets out your options for faulty, damaged, or incorrect items, and the conditions for change of mind returns. It forms part of these terms.
10. Accounts
If you create an account, you're responsible for keeping your login details secure and for activity that happens under your account. Tell us promptly if you think your account has been accessed without your permission.
We may suspend or close an account where we reasonably believe it's being used for fraudulent, abusive, or unlawful activity.
11. Marketing communications
If you sign up to our email list or opt in at checkout, you consent to receiving marketing emails from CozySpace. Every email includes an unsubscribe link, and we'll action unsubscribes promptly. Transactional messages about an order you've placed will still be sent.
12. Our intellectual property
The CozySpace name, logo, product photography, copy, graphics, and site design are owned by us or licensed to us. You may not copy, reproduce, republish, or use them for commercial purposes without our written permission.
Reselling CozySpace products commercially, or using our brand assets to imply an association or partnership that doesn't exist, is not permitted.
13. Content you submit
If you send us reviews, photos, videos, comments, or tag us on social media, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, edit, and display that content in connection with CozySpace, including on our website, social channels, and in paid advertising, without further payment or credit unless we've separately agreed otherwise.
You confirm that any content you submit is yours to share, doesn't infringe anyone else's rights, and doesn't contain unlawful, misleading, or offensive material. We're not obliged to publish, keep, or respond to any content you send us, and we may remove it at any time.
If you'd like content you've shared removed from our channels, email us and we'll take it down.
14. Acceptable use
You agree not to use this site to break any law, infringe anyone's rights, transmit malicious code, interfere with the site's operation or security, scrape or harvest data, or submit false information.
15. Third-party links and services
Our site may link to or use third-party services and content. We don't control those services and we're not responsible for their content, products, or practices. Any dealings you have with a third party are between you and them.
16. Your rights and our liability
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts, or modifies any right or remedy you have under that law.
To the extent the law allows, and other than those non-excludable rights:
- our liability for a failure to comply with a consumer guarantee is limited to replacing the goods, supplying equivalent goods, or refunding the price you paid
- we aren't liable for indirect or consequential loss, including loss of profit, opportunity, or data
- we don't warrant that the site will be uninterrupted, error-free, or free of harmful components
17. Indemnity
You agree to indemnify us against claims, losses, and reasonable costs arising from your breach of these terms or your unlawful use of the site. This doesn't apply to the extent the loss was caused by our own negligence or breach.
18. Privacy
How we collect, use, and store your personal information is set out in our Privacy Policy, which forms part of these terms.
19. Changes to these terms
We may update these terms from time to time. The version published on this page at the time you place an order is the version that applies to that order. Please check back periodically.
20. Governing law
These terms are governed by the laws of Western Australia and the Commonwealth of Australia. You and we submit to the non-exclusive jurisdiction of the courts of Western Australia.
21. General
If any part of these terms is found unenforceable, that part is severed and the rest continues to apply. Our failure to enforce a term isn't a waiver of it. These terms, together with the policies referred to above, are the entire agreement between us.
22. Contact
CozySpace
MotionSo — ABN 35 926 782 451
Email: teamcosallure@gmail.com
Instagram: @cozyspace.au